Privacy Policy

TOIVOA Coaching 501(c)(3)

Toivoa Coaching PRIVACY POLICY AND NOTICE

This service is provided by Toivoa Coaching 501(c)(3)

THIS PRIVACY POLICY AND NOTICE DESCRIBES HOW PERSONAL INFORMATION MAY BE COLLECTED, USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Privacy Policy covers how Toivoa Coaching collects, receives, uses, processes, retains, and discloses personal information.  We may provide additional privacy notices to individuals at the time we collect their personal information. To the extent that we collect Protected Health Information (“PHI”) that is subject to the Health Insurance Portability and Accountability Act, as amended, our Notice of Privacy Practices would apply. These additional privacy notices may supplement this Privacy Policy or may apply in lieu of this Privacy Policy.

CHANGES TO OUR PRIVACY POLICY

We may revise this Privacy Policy from time to time at our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to engage with Toivoa Coaching after the new Privacy Policy takes effect.

PERSONAL INFORMATION WE COLLECT

The categories of personal information we collect depend on how you interact with us, Toivoa Coaching, and the requirements of applicable law.  We collect information that you provide to us and information we obtain automatically, when

Personal Information You Provide to Us Directly

We may collect personal information that you provide to us.

• Applicant Personal Data. During application, recruitment, onboarding, and training, through to certification process, Toivoa Coaching may collect, store, and process applicant personal data directly from you.  This may include identification and contact details such as name, address, telephone/email address, ID/passport, bank account details and social security numbers.  Toivoa Coaching may also collect data including applicant academic and professional qualifications, CV/Resume, transcripts and employment references, cover letters, URL links to online platforms such as LinkedIn, other social network and career sites, portfolio sites; and, information about work eligibility, such as immigration status, work authorizations, and visas; and, any other information to support the recruitment process and voluntary disclosure including racial/ethnic origin, military status, disability status, and gender for government reporting obligations and/or ongoing equal opportunities and diversity monitoring, where permitted by law.  Applicants may also provide information necessary to arrange accommodation access in the recruitment, training, and Toivoa Inc. hiring process. Applicants may also provide Toivoa Coaching with unsolicited data.  In all cases, Toivoa Coaching will handle such sensitive information in accordance with applicable laws.
• Regulatory Information. We may collect personal information where required to comply with regulatory requirements, including information relating to any adverse events you may have experienced when using our Service.
• Your Communications with Us. We may collect personal information, such as email address, phone number, or mailing address, when you request information about our Services, register for communications from us, request customer or technical support, or otherwise communicate with us.

Personal Information Collected Automatically

We may collect personal information automatically.

• Automatic Collection of Personal Information. We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from an IP address if applicable), and service provider. We may also automatically collect information regarding your use of the Toivoa Coaching, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use Toivoa Coaching.
• Crash Reports. If you provide crash reports, we may collect personal information related to such crash reports, including detailed diagnostic information about your device and the activities that led to the crash.
• Cookie Policy (and Other Technologies). We, as well as third parties that provide other functionality, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information through your use of Toivoa Coaching website.
  • Cookies. Cookies are small text files that store preferences and facilitate and enhance your experience.
  • Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Toivoa Coaching website that collects information about engagement.

Our uses of these Technologies fall into the following general categories:

• Operationally Necessary. Includes Technologies that allow you access to the Service, applications, and tools that are required to identify irregular behavior, prevent fraudulent activity, improve security, or allow you to use our functionality.
• Performance-Related. We may use Technologies to assess the performance of Toivoa Coaching, including as part of our analytic practices to help us understand how individuals use Toivoa Coaching (see Analytics below).
• Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using Toivoa Coaching. This may include identifying you when you sign into Toivoa Coaching or keeping track of your specified preferences.
• Analytics. We may use Technologies and other third-party tools to process analytics information on Toivoa Coaching. These technologies allow us to better understand how Toivoa Coaching is used and to continually improve and personalize Toivoa Coaching.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.

Recruitment, Training, Certification Process. Toivoa Coaching will your information to in its recruitment, training, certification, and hand over to Toivoa Inc. hiring process. Applicant personal data is used for purposes such as:

• Determining the applicant’s qualifications, skills and background for a particular position.
• Determining the applicant’s right to work.
• Conduct background checks and similar inquiries with applicable laws, and otherwise comply with all applicable laws.
• Communicating with an applicant during the recruitment process.
• Carrying out functions in relation to an applicant’s future employment.
• Managing and improving Toivoa Coaching’s recruitment process, training, certification, and Toivoa’s hiring process.
• Understanding, promoting, and assisting in ensuring that our recruitment, training, certification, and hiring hand -off to Toivoa process is diverse and inclusive.

Processing or your applicant personal data may also be necessary to allow Toivoa Coaching to comply with a legal or regulatory obligation.  An example of this would be where Toivoa Coaching is required to retain candidate records for fixed periods of time to comply with local legal requirements.

Administrative Purposes.We use your information for various administrative purposes, such as:

• Pursuing our legitimate interests, such as research and development, network and information security, and fraud prevention.
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity.
• Measuring interest and engagement in Toivoa Coaching.
• Developing new products and services.
• Ensuring internal quality control and safety.
• Authenticating and verifying individual identities, including requests to exercise your rights under this Privacy Policy.
• Auditing relating to interactions, transactions, and other regulatory and compliance activities.
• Sharing personal information with third parties as needed.
• Enforcing our agreements and policies.

With Your Consent.  We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.

De-identified and Aggregated Information.  We may use personal information to create de-identified and/or aggregated information, such as demographic information.

We may use your information for other legitimate business purposes as permitted by law.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION 

We disclose your personal information to third parties for a variety of business purposes, including to provide Toivoa Coaching, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.

We may also share your information with third parties as appropriate and permitted by law. The privacy choices you may have about your personal information are determined by applicable law and are described below.

Transfer of Your Personal data between Affiliated entities. Your personal data may be disclosed among various affiliates companies. Your data may additionally be shared with certifying body, National Board for Health and Wellness Coaches.  Your data may be shared with our affiliate company, Toivoa Inc.  in its hiring process.

Transfer of Your Personal Data to Third Party Service Providers. During recruitment, training, certification activities, and handover to Toivoa Inc. for hiring, Toivoa Coaching may make personal data available to third parties who provide support.  Toivoa Coaching will do so when a transfer is necessary and in accordance with applicable data protection rules

Your personal data may be made available to the following types of providers:

• Companies that provide or help operate applicant, trainee, certification, and affiliate companies database.
• Companies that help with payroll services.
• Companies that help with verification and background checking services.
• Companies that help with experience surveys.
• Cloud services that provide hosting, data storage, and other services pursuant to standard terms and conditions that may be non-negotiable.
• Companies that help manage recruitment, training, and certification lifecycle.
• Companies that work with applicant tracking systems.
• These service providers may change over time, but Toivoa Coaching will always use trusted service providers who handle your data in a manner consistent with this privacy policy.

Transfer of your personal data in certain limited circumstances. These situations include but are not limited to:

• To establish, exercise or defend against potential, threatened or actual litigation.
• Where necessary to protect Toivoa Coaching, your vital interests, or vital interests of another person.

Disclosures to Protect Us or Others.  We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal processes, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

Disclosure in the Event of Merger, Sale, or Other Asset Transfers.  If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

YOUR PRIVACY CHOICES AND RIGHTS

Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are described below.

• Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Policy). 
• Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.
• Mobile Devices. We may send you push notifications through your mobile device. You may opt-out from receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information through your mobile device. You may opt out of this collection by changing the settings on your mobile device.
• Phone calls. If you receive an unwanted phone call from us, you may opt out of receiving future phone calls from us by following the instructions that may be available on the call or by otherwise contacting us as set forth in “Contact Us” below.
• “Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

Your Privacy Rights.  In accordance with applicable law, you may have the right to:

• Access to and Portability of Your Personal Information, including: (i) confirming whether we are processing your personal information; (ii) obtaining access to or a copy of your personal information; and (iii) receiving an electronic copy of personal information that you have provided to us, or asking us to send that information to another company in a structured, commonly used, and machine-readable format (also known as the “right of data portability”).
• Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information.
• Request Deletion of your personal information.
• Request Restriction of or Object to our processing of your personal information where the processing of your personal information is based on our legitimate interest.
• Withdraw your Consent to our processing of your personal information. Please note that your withdrawal will only take effect for future processing and will not affect the lawfulness of processing before the withdrawal.

SECURITY

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot guarantee or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized access, use, disclosure, or loss of personal information.

By providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your interaction with Toivoa Coaching. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on Toivoa Coaching website, by mail, or by sending an email to you.

RETENTION OF PERSONAL INFORMATION

We store the personal information we collect as described in this Privacy Policy for as long as necessary to fulfill the purpose(s) for which it was collected, provide our service, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws, or based upon other criteria, including, but not limited to, the sensitivity and volume of such data.  Additionally, we endeavor to retain all such personal information in accordance with legal requirements.

CALIFORNIA SHINE THE LIGHT

The California “Shine the Light” law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties.

CHILDREN’S INFORMATION

Toivoa Coaching is not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children.  If you are a parent or guardian and believe your child has uploaded personal information to our site without your consent, you may contact us as described in “Contact Us” below. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected unless we have a legal obligation to keep it.

THIRD-PARTY WEBSITES/APPLICATIONS

Toivoa Coaching website may contain links to other websites, applications and other websites/applications may reference or link to Toivoa Coaching. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications.  Providing personal information to third-party websites or applications is at your own risk.

CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy please contact us at:

Toivoa Coaching

8 The Green, Suite # 15296, Dover, DE  19901

support@toivoa.onmicrosoft.com